Terms and Conditions

Last Updated: [May 2025]

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the website www.keramat.co.uk operated by Keramat Premium Foods (“us”, “we”, or “our”). By accessing or using our website and services, you agree to be bound by these Terms.

1. About Us

Keramat Premium Foods is a UK-based importer and distributor of high-quality rice products, serving wholesalers, retailers, restaurants, and other commercial buyers.

Business Contact Details:
Keramat Premium Foods
📍 25 Dividy Road, Stoke On Trent, United Kingdom
📧 Email: sales@keramat.co.uk
📞 Phone: 01782431300
Registered in the UK.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or acting under the supervision of a responsible adult or guardian. The Website and our services are intended for business/commercial use, not personal or household consumption.

3. Use of Website

You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not:

Use the site in any way that breaches applicable laws or regulations
Reproduce, duplicate, copy or re-sell any part of the Website without our written permission
Introduce viruses, trojans, or other malicious technology

4. Products and Services

We provide premium rice for B2B distribution. Our product offerings include:

Bulk rice sales
Private labelling
Custom packaging solutions

Product specifications, availability, and pricing may vary and are subject to change without notice. All orders are subject to acceptance and availability.

5. Pricing and Payment

Prices are quoted in GBP (£) unless otherwise stated. We reserve the right to modify pricing without notice. Payment must be made in full prior to dispatch unless agreed otherwise in writing.

Accepted payment methods may include:

Bank transfer
Secure third-party gateways (e.g., Stripe, PayPal)

All payments are processed securely. We do not store payment card details.

6. Orders and Contracts

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason. Once accepted, a contract is formed between you and Keramat Premium Foods.

You agree to provide accurate, complete information when placing an order. We are not responsible for losses caused by incorrect information provided.

7. Delivery

We offer nationwide delivery within the UK. Delivery costs and timescales vary based on the order size and location. Estimated delivery details will be confirmed upon order confirmation.

We will not be liable for delays outside our control, including courier delays, customs checks, or force majeure events.

8. Returns and Refunds

Due to the perishable and food-grade nature of our products, returns are only accepted if the product is:

Damaged upon arrival
Incorrect or not as described

Claims must be made within 48 hours of delivery. Please contact us at sales@keramat.co.uk with your order number, photographic evidence, and a description of the issue. Refunds will be issued at our discretion and only once the issue has been verified.

9. Intellectual Property

All content on this website—including text, logos, images, product descriptions, and branding—is the property of Keramat Premium Foods or its licensors. You may not reproduce or use any content without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Keramat Premium Foods shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products, including but not limited to:

Loss of profits or revenue
Business interruption
Loss of data

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under UK law.

11. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and safeguard your personal data.

12. Cookies

Our website uses cookies for functionality, analytics, and performance improvement. For more information, please see our [Cookie Policy].

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of such sites. Accessing them is at your own risk.

14. Amendments to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with the updated date. Continued use of the website after changes means you accept the revised Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

For questions or concerns about these Terms, please contact:

📧 Email: sales@keramat.co.uk
📞 Phone: 01782430300
📍 Address: 25 Dividy Road, Stoke On Trent, United Kingdom