Keramat Premium Foods (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, www.keramat.co.uk and when you contact or interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Keramat Premium Foods is a UK-based rice importer and distributor providing premium rice products for wholesalers, retailers, restaurants, and businesses. For the purposes of data protection law, we are the “data controller” of your personal data.
Contact Information:
Keramat Premium Foods
Email: [sales@keramat.co.uk]
Phone: [+447455233510]
Registered in the UK
2. What Information We Collect
We may collect and process the following personal data:
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Identity Data: Name, business name
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Contact Data: Email address, phone number, billing and delivery address
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Technical Data: IP address, browser type, device information, time zone setting, and website interaction data
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Transaction Data: Payment information and purchase history (processed securely by third-party providers)
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Marketing Preferences: Your preferences in receiving marketing from us
3. How We Collect Your Data
We use different methods to collect data including:
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Directly from you when you fill in forms or contact us
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Automatically through cookies and analytics tools when you browse our Website
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From third parties such as payment providers, analytics services (e.g., Google Analytics)
4. How We Use Your Data
We use your data for the following purposes:
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To fulfill and manage orders placed through our Website
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To respond to your inquiries or provide customer service
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To send you marketing and promotional materials (only with your consent)
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To manage our business operations and website performance
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To comply with legal and regulatory obligations
5. Legal Basis for Processing
Under the UK GDPR, we rely on the following lawful bases:
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Contractual necessity – to process and deliver your order
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Legitimate interests – to improve our website and marketing
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Consent – for email marketing (you can withdraw at any time)
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Legal obligation – to comply with UK laws
6. Sharing Your Information
We do not sell your data. However, we may share it with:
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Service providers (e.g., web hosting, email marketing, payment processors)
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Professional advisers (e.g., accountants, legal)
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HMRC and regulatory authorities if legally required
All third parties are required to protect your data in line with this policy and the law.
7. International Transfers
We may use service providers outside the UK. In such cases, we ensure your data is protected through approved transfer mechanisms (e.g., UK Addendum to the EU Standard Contractual Clauses).
8. Data Retention
We retain your data only as long as necessary:
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For order records: 6 years (as required for tax/accounting)
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For marketing: Until you unsubscribe or withdraw consent
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For cookies: Based on browser and settings
9. Your Data Protection Rights
Under data protection law, you have rights including:
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Access – You can request copies of your personal data
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Rectification – Request correction of inaccurate or incomplete data
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Erasure – Request deletion where applicable
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Restriction – Limit how we use your data
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Data portability – Request transfer to another provider
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Object – Object to certain uses (e.g., direct marketing)
To exercise your rights, contact us at [sales@keramat.co.uk].
If you’re unsatisfied with our response, you can contact the Information Commissioner’s Office (ICO):
www.ico.org.uk
10. Cookies
We use cookies and similar technologies for website functionality and analytics. You can control cookies via your browser settings. For more details, see our [Cookie Policy].
11. Marketing Communications
You will only receive marketing emails if you opt in. You can unsubscribe anytime via the link in the email or by contacting us.
12. Changes to This Policy
We may update this Privacy Policy to reflect legal or operational changes. Please check this page regularly. We will notify you of significant updates via email or a website notice.
13. Contact Us
For any questions or concerns about this policy or your data:
Email: sales@keramat.co.uk
Phone: +447455233510
📍 Address: 25 Dividy Road, Stoke On Trent, United Kingdom.
